Frequently Asked Questions

Clachan Properties provides unique and charming housing in and around the VCU and Downtown areas.  Due to our variety of floorplans and options, we are able to offer a variety of price points too!

Are you a student?  As the leader in VCU's Off-Campus Housing, our team knows that there are many things that students and parents/guardians consider when choosing their new apartment. We want to help ease some of the stress by helping answer some of the most critical and frequently asked questions we receive each year.

If you have questions not answered here, we encourage you to call our office anytime Monday – Friday, 9am – 5pm at 804.358.1091 and one of our team members will be happy to assist you.

I want to take a tour of the apartment(s). Who do I call? What do I do?


As you've probably seen just by browsing our website, we have several apartments with various features/finishes unique to each location, as well as a vast array of floor plans and pricing. We want you to be completely happy when choosing your new place, which is why we begin our leasing season early each Spring. We offer tours of our apartments that will be available for move in July/August,  Monday – Friday, 9am – 4:30pm and on Saturdays with an appointment. You can schedule your tour by calling our office at 804.358.1091, sending us a text at (804)251-3709, or send us a message in the 'Contact Us' form and one of our team members will be in touch with you soon to schedule your tour.


I want THIS apartment! What do I do next?

Finding your new place is exciting and we want to make sure that it is as enjoyable and easy as possible. Once you have chosen, click the 'Apply Now' button located on our website. On the online application, you will see instructions and requirements for completing our application process. Up to six (6) residents and/or guarantors can apply using one convenient online application. In order to secure your apartment, you must submit all completed applications & income documentation along with application fee(s) and full security deposit.

I am having trouble with the online application, what next?

Oh, no! If you are having trouble filling out or submitting your online application, please call our office at 804.358.1091. One of our helpful office members will help reserve your unit and troubleshoot your application.

I’ve turned in all paperwork and deposit, what happens next?

Once our office has received your completed online application(s) and income documentation, we will run each applicant's credit and criminal background reports for approval. The application process can take up to 72 hours. Once we've received approval, we will draft your lease agreement/guaranty agreement and e-mail the agreement(s) via our Blue Moon application to all parties with instructions for signing electronically. All electronic lease agreements must be signed within 72 hours of receiving.

I’ve just received the lease agreement, but I am having trouble signing, what next?

Oh, no! If you are having trouble signing your online lease agreement, please call our office at 804.358.1091. One of our tech-savvy team members will help you troubleshoot.

Who is responsible on the lease agreement?

The lease agreement will have all applicant(s) and guarantor(s) names listed. Each individual person is equally responsible for the lease in its entirety. We do not offer individual leases (per room/bed).

Why are there blank spaces on my lease?

The blanks on your lease agreement are left blank intentionally and are items that we do not include in our lease agreement or are not required by Clachan Properties, LLC.


Do I need Renter’s Insurance?

While we do not require Renter's Insurance, we highly recommend it for each resident. It is very inexpensive and will protect your personal belongings in the event of a disaster. Clachan Properties does not cover damage to resident(s) personal belongings for any reason.

What is the Lead-Based Paint Addendum? Does this mean there is lead paint in my apartment/building?

Per Virginia state law, any properties that are rented or sold must include this addendum if the structure of the dwelling was built on or before 1978. Since most of the buildings/dwellings in Richmond City are historical and the structures of the buildings/dwellings were built prior to 1978, we must include this addendum in our lease agreement. We do not have records of lead-based paint nor have we used lead-based paint in any of our dwellings - this is stated in our addendum on page 4.

Why does my lease show ‘0’ parking spaces when I am supposed to have a parking space included?

Not all of our locations include a parking space. Since all of our locations offer varying features and we have several hundred leases that are drawn up each year, all lease agreements have '0' parking spaces listed. To avoid any misinterpretations, we have a separate parking agreement that will indicate the parking space(s) included in your lease. By utilizing the separate parking agreement, we are able to prevent any misunderstanding or errors when dealing with multiple parties and properties.

Why is the lease begin/end date peculiar?

Due to the high volume of residents moving in and out of our properties each year, we stagger our lease start/end dates to enable a smoother occupancy process. These dates cannot be changed under any circumstances. Move-in and move-out dates will be negotiated and assigned at the time of the tour upon request.

Am I allowed to move in sooner/later than my lease start date?

Unfortunately, you may not move-in earlier than the start date listed on your lease agreement. You may move-in later than your lease start date, but you will be financially responsible for your new apartment beginning the date of the lease agreement. Therefore, you are responsible for your rent or move-in pro-rata prior to the lease commencement.

I will not be able to move in on move in date. What do I do?

In the event that you are unable to move-in on your lease start date, you will be responsible for making your first month's rent payment prior to your lease start date. You may make a payment by logging into your resident portal located on our website or via CashPay at a participating location. If you would like to make a payment via CashPay, please reach out to a member of our office staff to receive a CashPay account number for your resident account. We must have your payment on or before your lease start date to avoid late fees and additional charges per the terms of your lease agreement.

I have room mates and I won’t be in town on move in day. What should I do?

You are responsible for paying your first month's rent in full on or before your lease commencement date and making the necessary arrangements with your roommates so they are aware. If your first month's rent is not paid in full, your roommates will be unable to pick up keys on the move-in date. Unfortunately, there will be no exceptions. 


What do I do if I have to move out before my lease ends?

You are responsible for rent until your lease expiration. We will not terminate any lease early. If you must move out before your lease is over, please contact one of our office staff to learn more about our Change in Tenancy and Early Marketing policies.

What is included with in the rent?

Most of our apartment include water, sewer, trash, cable and internet! Some locations even include a parking space. Please refer to your specific location for further information or call our office at 804.358.1091 if you have questions regarding what's included in your rent at a specific property.

Where is parking? Is it included?

Some of our properties include parking. If parking is not included with your rent, we have a limited number of available parking spaces to rent for an additional fee. Parking fees range from $90-$145/month. If you would like to rent a parking space, please call our office at 804.358.1091 or email for pricing and availability.

When is rent due?

Rent is due in full on or before the first of each month. There is a five (5) day grace period; however, if  rent is not received by the 5th of the month, a late fee of 10% of the balance will be posted to your account. All delinquent units will receive a Notice of Non-Compliance/Failure to Pay Rent on the 6th of the month. Any account still delinquent on the 12th of the month will be forwarded to the attorney for court filings.

How do I pay rent?

We are 100% paperless when it comes to submitting your rent payment. We accept online payments via our online resident portal located on our website. Residents can make ACH Check payments via their online portal for free. Online payments made via credit card/debit card will assess service fees. We even offer recurring payments for your convenience! Don't want to submit  a payment online? No problem! We also offer a CashPay option where residents can make their payments at a participating CashPay location. Please contact us at (804)358-1091 for more information.

Do you allow pets?

Yes, we allow pets (limit of 2 per apartment)! There is a $250 non-refundable pet fee and $20/mo pet rent. The non-refundable pet fee and pet rent is per pet.

Do you have a roommate matching system?

We do not have a roommate matching system. If you are a VCU student, we recommend creating a roommate profile on VCU's Off-Campus website under the Roommates tab. You can create an account easily using your VCU email address. Have a favorite unit in mind? No problem! You can list your preferred unit on your VCU roommate profile.

What do I do if I need something repaired in my apartment?

If you have a maintenance issue, just log into your online resident portal and submit a service request under service issues. A member of our maintenance team will be out in 48-72 hours to take a look!

Does my lease cover my personal property in the event of a fire, theft, or natural disasters?

No, our property insurance does not protect your personal belongings. This is one of key reasons we highly recommend renter's insurance. It's very affordable and you may even receive a discount for multi-policies with your current insurance company.

Do your apartments come with furniture?


No, we do not provide furniture at our properties.

What will be in my apartment?

All of our apartments include a dishwasher, stove, refrigerator, microwave and a full-size washer/dryer. All utilities (if applicable) will be on and ready to use. If you have not set-up your electricity account prior to move-in, please contact Dominion Energy at 1(866)366-4357 to do so.

Do you offer washer/dryers in your apartments?

Yes, all of our units have a full-sized washer and dryer.

What if I have an emergency after hours?

We provide 24-hour emergency maintenance for our residents. We will provide each resident with  the contact information at move in.

Where do I have my mail and packages delivered to?

Your mail will be delivered to your building in your keyed mailbox matching your unit number. Packages can be delivered to your building at your own risk. We recommend having any packages sent to the post office closest to your building for pick up or sent to a friend or family in the area. We cannot accept packages at our office.

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